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Driver/Warehouse Operative


Job Title: Driver/Warehouse Operative

Reporting To: Branch Manager

Location: Bristol

Duration of contract: Permanent

Job Purpose:

The Driver/Warehouse Operative performs quite a physical role that offers support to team and customers by maintaining high levels of service in the delivery and receipt of goods. They will take pride in their branch and support their colleagues with the light maintenance and upkeep the branch. They will be customer focused and recognize the importance of their role in acting as the face of the Company.

Key Tasks:

  • To liaise with customers to arrange delivery of goods to them in a timely and professional manner
  • To accept cash payment from customers in line with Company standard, as and when required.
  • To accept receipt of deliveries from suppliers and ensuring that the goods have come in a suitable condition
  • To maintain the standards expected in the branch, the warehouse and the Company vehicle
  • To ensure that shelves are stocked as needed and that the stock is in good condition
  • To pick stock and organise loads within the warehouse ready for despatch
  • To keep outside areas of the branch clear, including the car park and any skip areas
  • To help maintain any displays in branch which are used to advertise the Company and its products
  • To be an ambassador of the Company and act accordingly
  • To be mindful of branch targets and make efforts to help the team reach those targets
  • Dealing with customer complaints and queries, and dealing with them in an appropriate manner, escalating them where necessary
  • To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”
  • To work in a safe and responsible manner
  • To perform any other reasonable instruction

Key Skills:

  • Customer Service Skills
  • Driving
  • Planning Organising and Time Management
  • Building Relationships with Customers and Colleagues

Core Competencies:

  • Teamwork
  • Communication
  • Delivering Results
  • Ownership

Person Specification:

Essential

  • Over 25 (for insurance purposes)
  • Less than 6 points on driving license

Desirable

  • Industry experience, particularly in handling industry products

 

Please apply by sending a covering letter, along with your CV to jason.astle@stevenswood.co.uk


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