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Branch Manager for Swindon

Job Title: Branch Manager

Reporting To: Area Manager

Location: Swindon

Duration of contract: Permanent

Job Purpose: The Branch Manager will exercise complete responsibility for the development and performance of the business operation of their branch. They will direct their team and provide leadership towards the achievement of maximum profitability and growth in line with the Company vision. They will ensure that their staff adhere to Company procedures and policies whilst motivating them to deliver on KPI targets.

Key Tasks:

  • To develop a business plan and sales strategy for the branch that ensures the attainment of Company sales goals and profitability in accordance with the Company KPIs
  • To own the recruitment, performance and development of all staff in their branch
  • To prepare action plans for the effective search of sales leads and prospects
  • To initiate and coordinate action plans to maintain existing business and obtain new business
  • To assist in the development of marketing plans as required
  • To ensure efficient stock management and avoid any unnecessary storage of goods
  • To accept cash payment from customers in line with Company standard, as and when required.
  • To maintain the customer database and ensure that information is kept up-to-date and accurate
  • To conduct reviews with branch staff to build more effective communications, to understand any developmental needs and to provide improvement of sales and activity performance
  • To provide timely feedback to their Area Manager regarding performance, including KPI targets
  • To provide timely, accurate and competitive pricing on all completed prospect applications submitted for pricing and approval, whilst striving to maintain maximum profit margin
  • To use industry specific software to generate customer quotes
  • To maintain accurate records of all pricings, sales and activity reports to be submitted to the Area Manager
  • To maximise profit and minimise expense in line with individual branch P&L
  • To minimise risk by ensuring credit facilities offered are in line with authorisation levels and that debt is proactively managed
  • To partner with operational and support function colleagues to develop branch specific plans
  • To maintain a positive working environment that ensures a positive employee experience for staff and improve engagement levels
  • To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”
  • To take responsibility for health & safety of staff & customers by ensuring a safe working environment and safe working practices
  • To perform any other reasonable instruction.

Key Skills:

  • Excellent Customer Service Skills
  • IT Literate
  • Solutions focused
  • Good Verbal and Written Communication
  • Decision Making
  • Planning Organising and Time Management
  • Building Relationships with Customers and Colleagues
  • Numeracy Literate
  • Data Analysis and Action Planning

Core Competencies:

  • Teamwork
  • Communication
  • Delivering Results
  • Ownership
  • Customer Focus
  • Commercial Acumen
  • Talent Management
  • Leadership

Person Specification:

Essential

  • Demonstrable customer service skills
  • Demonstrable numeracy and literacy skills
  • Demonstrable managerial experience
  • Resilience
  • Ability to travel

Desirable

  • A* to C grade in Maths and English
  • Industry experience/knowledge

Please apply by sending a covering letter, along with your CV to jason.astle@stevenswood.co.uk
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